GIBI Privacy Policy
Last Updated: 3/28/2025
We are committed to providing you notice about how Gibi Rides LLC. and our affiliate and subsidiary companies (together, “Gibi” or “we”, or “us”, or “our”) handle your information. This Gibi Rides LLC Privacy Policy (the “Privacy Policy”) applies to the information that we collect and process about users of our Services; and those who communicate with us about our services, interact with us on social media, attend our events, participate in our surveys, contests and promotions, or are subscribed to our marketing and informational communications (the “Interactions”). In this Privacy Policy, “Services” means:
Gibi websites that link to this Privacy Policy, including any versions optimized for viewing on a mobile device (the “Sites”) Gibi mobile applications (each an “App”)Gibi vehicles (each a “Vehicle”) the features and services available through our Sites, Apps and vehicles. We have established this Privacy Policy to let you know the kinds of information we may gather during your use of the Services and other related Interactions: how we use your information; when we might disclose your information; and your rights and choices regarding your information that we collect and process. Gibi provides services to users across the United States and is located at 2001 Lst NW Suite 500 Washington DC 20036 and is the data controller for the personal data collected from all users. This
Privacy Policy contains the following sections:
·
The Information We Collect
·
Use and Processing of Information
·
Disclosure of Your Information
·
Use of Cookies and Other Online Tracking
Technologies
•
Online Advertising
•
How We Protect Your Information
•
Retention of Your Information
•
International Users
•
Third Party Links and Services
•
Changes to this Privacy Policy
•
Your Choices
•
Access and Data
•
Subject Rights
•
Contact Information
THE INFORMATION WE COLLECT
We collect information (i) directly from users related to our Services and Interactions; (ii) automatically related to the user’s use the Services and Interactions; and (iii) from third parties. We may combine the information we collect from these various sources. We do not share your information with third parties.
Information You Provide to Us.
We collect information directly from users related to:
• Account registration, management, profile creation and
modification
• Account access and use, as well as uploading content to
the Services and other associated activities
• Vehicle use
• Access to and use of the Sites and Apps
• Submission of payment information
• Event registration and attendance
• Participation in surveys, contests, sweepstakes and
promotions sponsored by Gibi Rides LLC
• Signing up to receive alerts or other information via
email, text or instant messages from Gibi Rides LLC
• Customer service technical support and related
communications
• Participation in communities, commenting on blog entries,
interacting with use on social media, and participation in other forums
• Submission of an application or resume to work at GIBI Rides LLC
The specific types of information we collect directly from
you consist of:
• your name
• e-mail address
• phone number
• postal address
• other contact information
• credit card and billing details, including:
billing address communications preferences
payment and transaction history
We require but do not share your birthdate and driver’s
license information or another identification card any other information you
submit to the services or otherwise provide to us.
We also collect certain demographic data if you provide it
to us including age, gender, preferred language and current location.
Photographic Data Collection:
GIBI collects photographic data through its mobile
application, including “end ride photos” that riders must take and submit upon completing their ride, as well as any photos provided during interactions with customer support. These images are used to confirm ride completion, ensure the safe and proper use of our vehicles, and assist in resolving customer support issues.
Use of Camera and Images in the Mobile Application:
• Camera Access:
To use our services, we require access to certain functions on your device. Depending on your operating system, you may need to explicitly grant this permission or revoke it on a case-by-case basis. The data
accessed under these authorizations will only be used for the purposes outlined
in this Privacy Policy.
Access to the camera is necessary to scan the vehicle’s QR code for rental purposes and may also be required to verify your driving license and identity.
• Images:
Users have the option to add a photo to their profile at their discretion. Any images accessed within the framework of granted permissions will only be used for the purposes indicated in this Privacy Policy.
• Photographic Information:
At the end of each ride, you are required to take a photo of the vehicle’s parking location. This image is retained to ensure the vehicle is parked safely and appropriately.
Automatically Collected Information.
We also collect information through automated and technical means as you browse our Sites, use our Apps, or otherwise use the Services, including:
Device and Online We collect information about your
computer, browser, mobile device or other device (each, a “Device”) that you
use to access the Services. We may use cookies, pixels, log files and other
similar technologies to collect such information, including IP address, device
identifiers and other unique identifiers, browser type, browser language,
operating system name, and version, device name and model, version, referring
and exit pages, dates and times you access our Services, the length of time that
you are logged into or using our Services, the links you click or features you
use, software crash reports and session identification number. Please see the
“Use of Cookies and Other Online Tracking Technologies” section below. Location
Info and Vehicle We automatically collect and store location information from
your Device and from any Vehicles you use. We collect and store the location
information (e.g., city, state or zip code where available) associated with the
IP address of the Device you use to access the Services, as well as, with your
permission, your mobile device’s location information. Please note that you can
change your location settings for your mobile device, but if you choose to do
so, certain features may not be available through the App. We also collect
precise GPS location information regarding the location of the Vehicle you use,
the routes taken by the Vehicle, the rental status of the Vehicles, the Vehicle
battery status and GPS chip identifiers and status. We also automatically
collect data regarding the date, time and length of the Vehicle usage.
We do not share customer data. We compile and analyze
information derived from the use of our Services, including, but not limited
to, aggregate usage patterns, user preferences, peak demand times and common
routes. Information
We Collect From Third Party Sources
In some cases, we collect user information from third
parties. Third Party Platforms and Social Media When you interact with us or
post content about us on third-party social media platforms (e.g. Facebook,
Twitter, Google, Tumblr, LinkedIn, YouTube or Pinterest) we may collect certain
information about such interaction. The information that we may collect from
third parties is based on your settings and on the policies of the particular
social media platforms. We may also allow you to post certain information from
such platforms to your Gibi profile. Additionally, we may permit you to login
to the Services using your personal third-party social media platform accounts.
In such instances, you will be asked to consent to our access and collection of
certain information from your third-party social media platform account, and
such access will be subject to the platform’s policies. Other Third-Party We
also may collect information about you that we may receive from business
partners, marketers, analysts, and other sources in order to enable us to
verify and update the information contained in our records and to better
customize the Services to you. Additionally, we may collect information from
credit reporting agencies to determine your creditworthiness, credit score, and
credit usage. Our collection of such information will always be in compliance
with, and solely to the extent permitted by, applicable laws. We may from time
to time conduct a referral service, in accordance with applicable laws, so that
you may introduce people you know to our Services. If you choose to use our
referral service to tell someone about our Services, we will provide you with a
template message and referral code to send to such person. We will only collect
such person’s information if he/she signs up to use the Services with the
referral code.
DISCLOSURE OF YOUR INFORMATION
We may disclose the information we collect to the following parties and in the following ways: Affiliates and Subsidiaries. We will comply with any additional restrictions to the extent
required to do so under any applicable laws or regulations. To request more information about the companies to whom we have disclosed your information, please contact us as set out in the
“Contact Information” section.
USE OF COOKIES AND OTHER ONLINE TRACKING
TECHNOLOGIES
As with most websites, apps and online services, our Sites, Apps
and online Services, use “cookies,” web beacons (a/k/a pixel tags), analytics
devices and similar technologies (some of which are operated by third parties)
to record your preferences, gather information about the use of our Services,
personalize content and ads and track information about the performance of our
advertisements. We may also use these technologies to monitor on-line traffic
and make the Services easier and/or more relevant for your use. We may also
combine this information with other information we collect from you. These are
alphanumeric identifiers that we transfer to your device’s hard drive through
your web browser for record-keeping purposes and associate them with small text
files that we use to record certain information regarding (i) your use of our
online Services; (ii) your preferences and actions; and (iii) your other device
and usage data as described above. Some cookies allow us to make it easier for you
to navigate our Services, including Sites and Apps, while others are used to (i)
enable a faster log-in process; (ii) personalize your use of the Services; or
(iii) otherwise allow us to track your activities while using our Services.
Many web browsers automatically accept cookies, but you can usually modify your
browser’s setting to decline or block cookies. If you delete your cookies or if
you set your browser or device to decline or block cookies, some features of
the Services may not work properly or at all. Pixel tags (a/k/a web beacons or
clear GIFs). Pixel tags are tiny graphics with a unique identifier, similar in
function to cookies, which are embedded invisibly on web pages or within
emails. We or our service providers may use pixel tags in connection with our
Services to, among other things, track the activities of users of the Site and
App; help manage content; measure ad performance; and compile statistics about
usage. We or our service providers also use pixel tags in HTML emails to our
customers to help us track email response rates; identify when our emails are
viewed; and track whether our emails are
forwarded.
Analytics Services
We use third-party analytics services, including Google Analytics, a web analytics service provided by
Google, Inc. (“Google”), on our Services. Google Analytics uses cookies and
other tracking technologies to help us analyze how users interact with and use
the Services; compile reports on users’ activity; and provide other services
related to activity and usage. The technologies used by Google may collect
information such as your IP address; time of visit; whether you are a return
visitor; and any referring website or app. You may learn more about Google’s
analytics services and to learn how to opt out of tracking of analytics by
Google in order to display more relevant advertising on our
Services, to manage our advertising on third-party sites, mobile apps and
online services, and to measure and improve our ads and marketing efforts, we
may work with Google, Facebook, Twitter, Instagram and YouTube, and other
third-party ad companies, ad exchanges, channel partners, measurement services
and ad networks. Please see the “Use of Cookies and Other Online Tracking
Technologies” section below for more information. These third parties may use
cookies, web beacons or other tracking technologies to collect information
about your use of the Services and your activities across other websites and
online services, which the third parties may associate with persistent
identifiers. This information may be used to provide you with more relevant
advertising or other targeted content on our Services and other websites or
services, as well as to measure the performance of such advertising. The
activities of third parties and your choices regarding their use of your
information to personalize ads to you are subject to, and set out in, their own
policies. Similarly, you can learn about your options to opt-out of mobile apps
by certain advertising networks through your device settings.
Please note that opting-out of advertising network services does not mean that you
will not receive advertising while using our Services or other services, nor
will it prevent the receipt of interest-based advertising from third parties
that do not participate in these programs. Do-Not-Track. Your browser or device
may include “Do-Not-Track” settings or functionality. Currently, our systems do
not recognize browser “Do-Not-Track” requests. Gibi information collection and
disclosure practices, and the choices that we provide to customers, will
continue to operate as described in this Privacy Policy, whether a Do-Not-Track
signal is received. However, you may disable certain tracking on our Sites, as
discussed in this Section (e.g. by disabling cookies), and you may opt-out of
certain third-party ad networks as described below. For more information about
Do-Not-Track signals, please visit https://allaboutdnt.com/.
HOW WE PROTECT YOUR INFORMATION
We take technical, physical and organizational security measures to protect your
information against (i) accidental or unlawful destruction, loss or alteration;
and (ii) unauthorized disclosure or access. However, no (i) method of
transmission over the Internet; and (ii) no means of electronic or physical
storage, are absolutely secure. You should take steps to protect your
information and prevent unauthorized access to your password or account, such
as (i) signing off after using a shared computer; (ii) choosing a robust,
unique password; and (iii) keeping your log-in and password private. We are not
responsible for any lost, stolen or compromised passwords, or for any activity
on your account via unauthorized password activity.
RETENTION OF YOUR INFORMATION.
We only retain your information for the period of time required to
satisfy the purpose for which it is collected and used (e.g. for the time
necessary for us to provide you with customer service, answer queries or
resolve technical problems); provided, however, we may retain your information
for a longer period of time if we are legally obligated to do so, or if
necessary to establish, protect or defend legal claims involving Gibi Rides LLC.
THIRD PARTY LINKS AND SERVICES.
The Services contain links to third-party websites
such as social media sites and also contain third-party plug-ins and
functionalities (such as the Facebook “like” button and Twitter “follow”
button). If you choose to use these sites or features, in addition to
disclosing your information to those third parties, you may also disclose such
information to their users and/or the public, depending on how their services
function. We are not responsible for the content or practices of any
third-party websites or services. The collection and disclosure of your
information will be subject to the privacy policies of each individual
third-party website or service, and not this Privacy Policy. We urge you to
read the privacy and security policies of these third parties.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time to
reflect changes in the law; our data collection and use practice; the features
of our Services; or advances in technology. We will make the revised Privacy
Policy accessible through the Services and will update the “Effective Date” for
the Privacy Policy. If we make a material change to the Privacy Policy, you
will be provided with appropriate notice in accordance with legal requirements.
By continuing to use the Services, you are confirming that you have read and
understood the latest version of this Privacy Policy.
YOUR CHOICES
If you would like to update your preferences on the types of communications you receive from
us, or opt out of marketing communications from us, you may do so at any time by updating the communication preferences in your account profile or by emailing us at [email protected].
Please note that we may continue to send non- promotional communications such as important notices, payment confirmations and transaction-related emails and other information about your use of the
Services. If you would like to opt-out of (i) marketing communications; or (ii)
being included in any Custom Audience campaigns, please see the above “Online
Advertising” section for more information.
ACCESS AND DATA SUBJECT RIGHTS
Subject to applicable law and as explained herein, you may have certain rights
with respect to the information we collect and process about you. Access,
Correction, Deletion and Objection Rights. You may have the right to request
correction and deletion of, and object to our use of, your information. To
exercise such rights, please contact us as set forth in the “Contact
Information” section. You may also access and modify most of the information
that you have submitted by logging into your account and updating your profile.
Please note that prior versions of information that you have updated, modified
or deleted may remain viewable in the attached and archived pages of the Site
or Apps for a period of time. In addition, we may retain certain information
about you as required by law, or as permitted by law for legitimate business
purposes (e.g., if you request that we delete your information but we believe
that you have violated our Terms of Service, we may retain such information in
order to attempt to resolve such issue before deleting it).Complaints. If
applicable, you may make a complaint to the privacy regulator or supervisory
authority. Alternatively, you may seek a remedy through local courts if you
believe your rights have been breached.
CONTACT INFORMATION
If you have any questions about this Privacy Policy; would like to exercise your rights
regarding your information that we hold, or would like to raise a complaint
with us related to your information, you should contact us
2001 L St NW Suite 500
Washington DC 20036
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